SOLID London November 7, 2019

8:30am – 9:00am Registration and Networking Breakfast

9:00am Welcome Ceremony – Call to Action and Summit Overview

Table Introductions

Session 1: The Big Picture – Macro Drivers of Change

Caroline (Grimshaw) Hill – Editor-in-Chief, Legal IT Insider (aka The Orange Rag)

Culture Eats Technology For Breakfast

Caroline will share her insight into transformation in the legal industry, including new service models for the delivery of legal services and what’s really critical to our ongoing success in the future of law.

Neil Willson – Head of Legal Vendor Management, British Telecommunications

Outsourcing the Legal Function – Do’s and Dont’s

Does outsourcing the legal function serve BT’s mission to improve focus on it’s core business? Neil will outline one law department’s journey through outsourcing, including a frank discussion of the effort that went into their decision, the maturity of the market, and lessons learned.

Emer Kelly – Director and Counsel – Legal Services Team, American Express

How to Reimagine and Reinvent the role of Lawyers in Global Legal Services

Emer will share her journey from practicing lawyer to legal operations leader, highlighting the growing importance of an operations mind-set in the legal profession. Emer will outline her experience building and maintaining scaled, industrialized processes and legal services for a global organization, including challenges and lessons learned.

Meribeth Banaschik – Partner, EY

Fireside Chat: Lessons from the Trenches

As a former litigator and now a Big 4 partner advising legal departments worldwide, Meribeth will share her views on the legal department’s role in the digital era. She will address several key questions facing many of her clients, including:

  1. What factors are combining to trigger new thinking about the legal department?
  2. How is the role of the legal department changing?
  3. What does change mean for skills going forward

Richard Parnham – Postdoctoral Research Fellow, Said Business School, University of Oxford

AI Investments and Impact, An Industry-Wide View

What type of law firms are investing in Machine Learning technology, and how are they delivering it? What real-world challenges does the technology pose to in-house counsel, and how can those challenges be overcome? What impact does the technology have on the pricing of legal services, and who should benefit from the efficiency improvements it offers? Based research funded by UK Research and Innovation, Richard will discuss his team’s findings on how artificial intelligence and machine learning are impacting legal practice business models.

Table Discussions and Town Hall

Morning Break

Session Two: Innovation in Action – Corporate Use Cases 

Kiwi Camara – CEO, DISCO

Transformation Comes from People, Process and Technology – But Not Equally

Neil will discuss the data explosion and where we are on the adaptive life cycle of transformation in regards to legal solutions driven by people, process, or technology

Christopher Grant – Director – Head of Relationship Management / Head of Eagle Lab LawTech Innovation, Barclays

Constant Improvement is the New Norm

How does a global financial behemoth such as Barclays consistently drive global law department innovation and cost savings, while maintaining employee retention and engagement? Chris will review his thoughts on how to strike the right balance of new talent, training and outsourcing.

Jonathan Westwood – Head of Legal – Clients & Relationships, Experian

Shifting the Thinking and Value of your Lawyers

Almost all law departments are required to do more with the same today. Now more than ever, it is critical for executive leadership to be able to lift existing talent to another level, aligning with the business and its clients. But how? Jonathan will outline his techniques on lifting the legal team to the next level through psychology, culture and reward.

Christina Demetriades – Deputy General Counsel, Accenture

The Role of Legal in Implementing Client Facing Digital Solutions

As the head of legal support for Accenture’s client-facing business teams and a member of Accenture’s Global Leadership Council, Christina is responsible for 1,500 people in 48 countries, with personal knowledge of how “legal can lead” in a business focused on digital innovation strategy and client-centered design.

Table Discussions and Town Hall

12:30pm – 1:15pm Lunch – Tables switch

Session Three: Innovation in Action – Process Driven

New Table Introductions

Yves Gautier – Directeur General/COO, Baker & McKenzie

Innovation is Not a Stand Alone Process

As the COO of Baker & McKenzie’s Paris, Luxembourg and Casa Blanca offices, Yves is integral in leading innovation efforts for the Region and the Firm globally. He will share his experience on how to embed innovation in legal and business processes, rather than innovation for its own sake, and give his perspective on the current state of legal transformation and what’s next for the future.

David Griffin – Head of Legal & Governance Systems and Change, British Telecommunications

Take It For A Test Drive

British Telecommunications as gone from a “bits and bytes” innovation process to a mature model, featuring a strategic plan that meets the needs of both the business and law department, as well as priorities and criteria for technology purchases. David will discuss the “take it for a test drive” model that he helped create, separating the best and brightest from those players who are not quite ready for prime time, and share what cloud-based support has to do with his success.

Michael Conner, Director of Global Business Development, NightOwl Discovery

Fireside Chat

Bea Miyamoto – Associate General Counsel, Panasonic

How to Improve and Measure Outside Counsel Management 

How does an international law department with outside counsel across the globe go from a blank piece of paper, to Excel spreadsheet, and beyond. Bea will review Panasonics efforts to achieve the optimal combination of people, process, design tools, and technology.

Howard Hill – Manager, Legal Operations, General Counsel’s Office, American Express

Sustainable Innovation – Playing the Legal Tech Long Game

Howard will explore what needs to be done to produce meaningful, sustainable innovation through technology in a legal team, and demonstrate the critical nature of thinking first like a politician, economist, map maker and only THEN as a technologist.

Table Discussions and Town Hall

Afternoon Break and Table Switch

Session Four: Innovation in Action – People Driven

Switch Table

Kieran McPate – Senior Corporate Account Executive, Relativity

Transformation: Consumers the Source of Innovation

Innovation is driven by the need of the consumer. As the challenges that consumers face continue to evolve, so must the user experience and the technology behind it. Today, companies increasingly need to take charge of their data—to exercise more control over where it sits and implement thoughtful design around how their people interact with technology to derive value from data. Join Kieran McPate from Relativity, as he discusses this evolution and what Relativity is doing to continually innovate to anticipate customer needs, including simplifying user experience and increasing support for everchanging data sources.

Leah Cooper – CEO, Leah Cooper Consulting

Hannah Hullah – Director of Legal, John Lewis Partnership

How to Train Your Legal Team and Match Them With the Right Business Units – Fireside Chat


How do you resource the law department of tomorrow? What new tools are in your toolbox as the General Counsel? Now, more than ever, lawyers need to be business strategists and collaborators, working hand-in-hand with the client. What does that journey look like and how do you get started? Hint…not everyone on the current team makes it.

Dr. Adam Saunders – Research Fellow, University of Oxford

Lawyering When the Law Becomes Machine Learnt: Insights into Legal Counsel’s Engagement with the Data Economy

Dr. Saunders will share data from an international research project on what law firms and lawyers are doing in key global legal services markets, and discuss whether data sharing is the way forward.

Table Discussions, Town Hall and Final Thoughts

4:00pm – 5:30pm Cocktails

Thank you for joining us. We hope to see you at our next SOLID.

SOLID West San Fransisco, February 27, 2020 SOLID Chicago, April 30, 2020 
SOLID Singapore, June 04, 2020 SOLID East, October 1, 2020